Terms and Conditions

• Yize provides shopping and delivery services for visitors to Shanghai.
• We accept the payment methods displayed at checkout, including WeChat Pay, Alipay and PayPal where available. Orders are processed only after payment has been successfully received.
• For PayPal orders, we will email you a payment link. During our customer service hours, we aim to send this link within 15 minutes of receiving your order. Requests received outside these hours will be handled when customer service resumes. Your delivery deadline is determined by when payment is completed, not when the order is submitted.
• All prices and delivery charges are in Chinese yuan (CNY), unless otherwise stated.

• All products are subject to availability. An item may become unavailable after an order is placed because of changes in stock or supplier availability.
• If an item is unavailable, we will notify you and refund the amount paid for that item. We will not substitute another product without your agreement.
• If we cannot fulfil the order, we will cancel it and refund the full amount paid, including any delivery charge.
• We will not add a delivery charge solely because an item we cannot supply causes the remaining order value to fall below the free-delivery threshold.

Delivery Area and Address

• We accept delivery orders for hotels, guesthouses and other addresses in Shanghai. Delivery availability depends on the specific address and access conditions. If we cannot serve your address, we will notify you promptly and cancel the order with a full refund.
• Please provide an accurate address, the recipient’s name and sufficient contact or access information.

Delivery Times

• All times refer to Shanghai time (UTC+8).
• Orders placed and successfully paid before 8:00 p.m. will be delivered on the same day, by midnight.
• Orders paid at or after 8:00 p.m. will be delivered by 12:00 noon the following day.
• These delivery times apply to accepted orders with complete and accurate delivery information. We do not promise delivery within a specific number of minutes or at an exact appointment time.
• If incorrect details, access restrictions, severe weather, transport disruption or other circumstances prevent delivery within the stated timeframe, we will notify you and arrange an appropriate solution. If we cancel the order because we cannot deliver it, we will provide a full refund.

Delivery Fees

• Orders of ¥99 or more qualify for free delivery. A ¥20 delivery fee applies to orders below ¥99.
• The threshold is based on the amount payable for goods after discounts, excluding delivery charges. There is no minimum order amount.
• Separate orders are assessed individually for delivery charges and free-delivery eligibility.

Receiving Your Order

• Hotel deliveries are normally handed to the reception/front desk or another authorised member of hotel staff. Delivery to guest rooms is subject to the property’s access rules and is not guaranteed.
• For guesthouses or addresses without a reception desk, we will use the recipient, room details or delivery instructions agreed with you. We will not leave an order unattended unless you have authorised an appropriate location.
• Delivery is completed when the order is handed to you, your authorised recipient, or placed at the location you have expressly authorised.
• We will email you a delivery confirmation. Where appropriate, this may include a photograph or details of the handover location. Please collect your order promptly.
• If you cannot locate your order, contact us and we will help investigate.

• There is no minimum purchase requirement. Only one discount code may be used per order. Discounts apply to eligible goods, not delivery charges.
• You may place separate orders to use different codes. Each order is subject to its own delivery charge and free-delivery threshold.
• Please apply your chosen code before completing checkout.

Our 5-Day Free Return Service

• You may request a return for either a product quality issue or a change of mind within five calendar days, starting on the day after delivery.
• For non-quality-related returns, the product must be unopened, unused and complete, with its original packaging and any original seals intact. Original delivery charges are non-refundable once delivery has been completed.
• For quality-related returns, the product does not need to be unopened or unused. Please describe the defect or fault and provide photographs or videos where helpful. Damage caused by misuse, accidental damage or normal wear and tear does not qualify as a product quality issue.
• For eligible returns under this service, Yize will arrange and pay for return collection within our Shanghai service area. Once the returned product has been received and checked, we will refund the amount paid for the returned item.
• Please contact us through the channels listed on our Contact Us page, providing your order number and details of the item you wish to return.

• Our customer service hours are 8:00 a.m. to 8:00 p.m., Shanghai time (UTC+8).
• Please use the WeChat, telephone or email contact details listed on our Contact Us page. Messages received outside service hours will be handled when customer service resumes.
• Please include your order number when contacting us about an existing order.